In a rapidly changing world where customer demands continue to evolve, Actility always recognizes the need to innovate and adapt its products and services to satisfy market needs. This is why the company never stops the improvement of its internal processes and keep high quality practices to maintain both product and service excellence. Achieving the ISO 9001:2015 certification is a concrete manifestation of this commitment as it is considered as one of the most meticulous and prestigious standards in the world.
Internally speaking, this is also an attestation to the thorough understanding of employees on each of their roles, including performing best practices in interacting with both colleagues and clients, effective troubleshooting, and suggesting improvements. Being able to do so nurtures a well-organized and harmonious working atmosphere within the company resulting to delivering only the best to its external stakeholders, especially the customers.
As Actility CEO Olivier Hersent said, “[…] Actility passed ISO9001 certification, not just for R&D (research and development) process as often the case in our type of tech company, but for the whole company! This exercise was extremely challenging amidst the storm of regular business; however, it was necessary and extremely useful. […] The process also helped a lot creating more communication across functions.”